Claims

Complaints About Shipments

We are here to help resolve your claim quickly and professionally.

    If your shipment arrived damaged or did not meet expectations, please submit a claim using the form below.
    Our team will review your case and contact you with the next steps as soon as possible.

    What You Need to File a Claim

    Shipment Number & Delivery Postcode

    Required for identifying and locating your shipment within our system.

    Invoice or Delivery Note

    A document confirming the contents and value of the shipment.

    Photographs of the Shipment

    Clear images showing the condition of the parcel and any visible damage.